Privacy Policy

Introduction

Gem City Cleaning Tools LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cleaning business management platform and services ("Service").

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, business name, business address, and password when you create an account.
• Business Data: Customer information, employee/cleaner data, job details, schedules, invoices, payments, and other information you enter into the Service to manage your cleaning business.
• Payment Information: Billing address and payment method details. Payment card information is processed securely through third-party payment processors that comply with PCI-DSS standards. We do not store complete credit card numbers on our servers. Payment processors may store payment credentials in tokenized form for recurring billing purposes.
• Communications: Information you provide when you contact our support team, respond to surveys, or communicate with us.
• Mobile App Data: When you use our mobile applications (iOS or Android), we may collect:

  • Location Data: With your permission, precise GPS location (latitude and longitude) for job check-in/out, navigation, time tracking, and mileage calculations. This may include foreground location (when app is open) and optional background location (when app is closed) for automatic job tracking.
  • Photos and Media: Photos you take or select for job documentation, before/after images, or profile pictures.
  • Device Permissions: Information about permissions granted (camera, location, notifications, storage) and device capabilities.
  • Time-Stamped Data: Clock-in/out times, job start/completion times, and activity timestamps with associated location data.

1.2 Information We Collect Automatically

When you use the Service, we automatically collect certain information, including:

• Usage Information: Information about how you use the Service, including pages viewed, features accessed, and actions taken.
• Device Information: Information about the device you use to access the Service, including hardware model, operating system, unique device identifiers, IP address, and mobile network information.
• Location Information: With your permission, we collect precise location data from mobile devices to enable features like job check-in/check-out, navigation, time tracking, and route optimization. Location tracking may occur in the foreground (when app is active) or background (when app is closed), depending on permissions you grant and features you enable. You can control location permissions through your device settings.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information and improve your experience.
• Analytics Data: We use analytics services to understand how users interact with our Service, including usage patterns, feature adoption, and marketing campaign effectiveness.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide the Service: To operate, maintain, and provide you with the features and functionality of the Service.
• Process Transactions: To process payments, send invoices, and manage subscriptions.
• Communications: To send you technical notices, updates, security alerts, support messages, and administrative communications.
• Personalization: To personalize your experience and remember your preferences.
• Improvement and Development: To understand how users interact with the Service and to develop new features and functionality.
• Marketing: To send you promotional communications about new features, offers, and events (you can opt-out at any time).
• Security: To protect against, investigate, and deter fraudulent, unauthorized, or illegal activity.
• Legal Compliance: To comply with legal obligations and respond to lawful requests from public authorities.

3. How We Share Your Information

We may share your information in the following circumstances:

• With Your Consent: We may share your information when you give us explicit permission to do so.
• Service Providers: We share information with third-party vendors, consultants, and service providers who perform services on our behalf, including payment processing, cloud hosting, email delivery, analytics, customer support, and other business services necessary to operate the Service.
• Business Transfers: In connection with a merger, sale of assets, financing, or acquisition of all or a portion of our business.
• Legal Requirements: If required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).
• Protection of Rights: To protect the rights, property, or safety of Gem City Cleaning Tools, our users, or others.
• Aggregated Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you.

We do not sell your personal information to third parties.

No mobile information — including phone numbers and SMS/text messaging consent — will be shared with or sold to third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. We share a mobile number only with the messaging service providers that transmit messages on our behalf, and only for the purpose of sending them. For details about our text messaging program, see our SMS Messaging Policy.

4. Third-Party Services and Integrations

We work with third-party service providers to help us operate, provide, improve, integrate, customize, support, and market our Service. These service providers may access your information only to perform tasks on our behalf in compliance with this Privacy Policy, and we remain responsible for their handling of your information per our instructions.

Categories of third-party services we use include:

• Cloud Infrastructure and Hosting: We use cloud service providers to host our application, store data, and provide authentication services. This includes database hosting, file storage, and application infrastructure.
• Payment Processing: We use third-party payment processors to securely process credit card and other payment transactions. These processors handle payment card information in compliance with PCI-DSS standards. We do not store complete credit card numbers on our servers.
• Business Software Integrations: We integrate with accounting and business management platforms (such as QuickBooks) to sync invoices, customer data, and payment information for users who enable these integrations.
• Communication Services: We use email delivery services for sending transactional and marketing emails, and may use customer support platforms to manage support requests and live chat.
• Mapping and Location Services: We use mapping services to provide location-based features, including address verification, route optimization, and distance calculations.
• Analytics and Advertising: We use analytics tools to understand how users interact with our Service, and advertising platforms to measure the effectiveness of our marketing campaigns and deliver targeted advertising.
• CRM and Marketing Automation: We use customer relationship management and marketing automation tools to manage leads, track customer interactions, and deliver marketing communications.
• Security and Monitoring: We use security monitoring, error tracking, and fraud prevention services to protect the Service and detect potential security issues.
• Translation Services: We may use translation services to provide multi-language support for our Service.

These third-party services have their own privacy policies governing their collection and use of information. We encourage you to review the privacy policies of any third-party services before using integrations or features that rely on them.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction, including:

• Encryption of data in transit using industry-standard SSL/TLS protocols
• Encryption of sensitive data at rest, including payment information
• Regular security assessments, vulnerability testing, and system updates
• Multi-factor authentication and role-based access controls
• Secure cloud infrastructure with industry-leading providers
• Regular automated backups to prevent data loss
• Fraud detection and prevention measures for payment processing
• Error monitoring and security incident response procedures
• Staff training on data protection and security best practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. As the security of information also depends on the security of your devices and credentials, please take appropriate measures to protect your passwords and account information.

6. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Active Accounts: We retain your data while your account is active.
• After Cancellation: We retain your data for 90 days after account cancellation to allow for reactivation.
• Legal Requirements: We may retain certain information to comply with legal obligations, resolve disputes, or enforce our agreements.
• Backups: Deleted information may persist in backup copies for up to 30 additional days before being permanently removed.

7. Your Rights and Choices

You have certain rights regarding your personal information:

• Access and Update: You can access and update your account information at any time through your account settings.
• Data Portability: You can export your data in common formats (CSV, JSON) through the Service.
• Delete Your Data: You can request deletion of your account and associated data by contacting us. Some information may be retained as required by law or legitimate business purposes.
• Marketing Communications: You can opt-out of marketing emails by clicking the "unsubscribe" link in any marketing email or by adjusting your account settings.
• Cookies: You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of the Service.
• Location Data: You can disable location services through your device settings, though this may limit certain features.

8. Children's Privacy

Our Service is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by us
• Right to opt-out of sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at info@gemcitycleaningtools.com.

10. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time

Our legal basis for processing your data includes: performance of a contract (providing the Service), legitimate interests (improving the Service), and your consent (marketing communications).

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

We use cloud service providers that provide appropriate safeguards for international data transfers. By using the Service, you consent to the transfer of your information to the United States and other countries where we or our service providers operate.

12. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Understand how you use the Service
• Provide security and prevent fraud
• Deliver personalized content and advertising
• Analyze and improve our Service

Types of cookies we use:

• Essential Cookies: Required for the Service to function properly, including authentication and security features.
• Analytics Cookies: Help us understand how users interact with the Service. These cookies collect data about page visits, time spent on pages, and user interactions to improve our Service.
• Marketing Cookies: Used to deliver relevant advertising and measure campaign effectiveness. These cookies may track your activity across different websites for cross-context behavioral advertising.
• Functional Cookies: Remember your preferences and personalize your experience, such as remembering your language preference or login state.

Managing Cookies: You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete cookies. Please note that refusing or deleting cookies may impact the functionality of our Service. You can also opt out of certain analytics and advertising cookies through industry opt-out mechanisms or by adjusting your preferences in your browser settings.

13. Advertising and Targeted Marketing

We may use third-party advertising and marketing providers to deliver targeted advertising tailored to your interests across various platforms (such as social media networks, search engines, and other websites). These third parties may use digital technologies, including cookies and pixels, to collect information about your activity on our Service and other websites.

This information may be used to:

• Deliver personalized advertisements based on your interests and browsing behavior
• Measure the effectiveness of our advertising campaigns
• Identify and reach similar audiences for our marketing efforts
• Retarget users who have visited our Service with relevant ads on other platforms

California Residents: Under California law, our use of certain advertising technologies may constitute "sharing" of personal information for cross-context behavioral advertising. You have the right to opt out of this sharing. You can manage your advertising preferences through your browser cookie settings or by using opt-out tools provided by advertising networks.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending an email notification for significant changes

Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Gem City Cleaning Tools LLC
Email: info@gemcitycleaningtools.com
Website: https://gemcitycleaningtools.com

For privacy-related inquiries, please include "Privacy Request" in your email subject line, and we will respond within 30 days.