Question 1

How much does cleaning business software cost?

Accepted Answer

Our Free plan costs $0/month for 2 users (1 admin + 1 cleaner) with core features like scheduling and mobile app access. Professional plan costs $88/month (regularly $150) and includes 6 users, invoicing, payment processing, time clock, client portal, and priority support. Additional users cost $25/month on Free or $12/month on Professional.

Question 2

Is there a free trial available?

Accepted Answer

Yes, we offer a 14-day free trial for Professional plan with all features included. You can also start with our Free plan (no credit card required) and upgrade anytime as your business grows.

Question 3

Can Gem City Cleaning Tools handle both residential and commercial cleaning businesses?

Accepted Answer

Yes, our software is purpose-built for both residential and commercial cleaning businesses, offering features that scale with your business needs including recurring service management, client portals, and team scheduling.

Question 4

Does the platform prevent double-booking?

Accepted Answer

Yes, our intelligent scheduling system provides 100% double-booking prevention by automatically blocking time when cleaners request time off or when clients book services. You get instant conflict detection with visual indicators on the calendar.

Question 5

Is there a mobile app for cleaning staff?

Accepted Answer

Yes, we provide a mobile app for iOS and Android that allows cleaners to clock in/out with GPS verification, access job details and checklists, communicate with office staff, and submit time-off and expense requests.

Question 6

What is included in the Free plan?

Accepted Answer

The Free plan includes 2 users (1 admin + 1 cleaner), job scheduling, calendar access, customer management, performance dashboard, mobile app access, expense requests, time-off requests, and email support.

Question 7

What additional features does Professional include?

Accepted Answer

Professional adds invoicing & estimates, payment processing, time clock & GPS tracking, client portal, CRM tools, advanced analytics, QuickBooks integration, email tracking, batch payments, and priority support. It also includes 6 users compared to Free's 2 users.

Question 8

Can I upgrade from Free to Professional anytime?

Accepted Answer

Yes, you can upgrade from Free to Professional at any time. Your data, customers, jobs, and settings will all be preserved when you upgrade. The transition is seamless with no disruption to your operations.

Question 9

How is billing handled?

Accepted Answer

Professional is billed monthly. We accept all major credit cards and process payments securely. Additional users and add-ons are prorated and billed monthly. You can cancel anytime with no long-term contracts.

Question 10

Is my data secure and backed up?

Accepted Answer

Yes, we use enterprise-grade security with encrypted data transmission and storage. Your data is automatically backed up daily to multiple secure locations, ensuring business continuity. We comply with industry-standard security practices to protect your business information and customer data.

Question 11

Can I integrate with QuickBooks for accounting?

Accepted Answer

Yes, Gem City Cleaning Tools integrates with QuickBooks to automatically sync your invoices, payments, and financial data. This integration eliminates manual data entry and ensures your accounting records are always up-to-date with your cleaning business operations. QuickBooks integration is included free with all plans.

Question 12

How many users are included in each plan?

Accepted Answer

Free plan includes 2 users (1 admin + 1 cleaner). You can add additional users for $25/user/month. Professional plan includes 6 users, and additional users cost $12/user/month. All plans include unlimited job scheduling and customer management.

Finally See Your Entire Operation — Not Just Your Schedule.